Shipping

How long does shipping take?

Once your order has been placed, we aim to process it within 24 hours.

Our estimated delivery time is 6–12 business days after your order has been processed. Please note that weekends and public holidays are not counted as business days.

During busy periods, promotional events or public holidays, delivery may occasionally take a little longer.

Can I track my order?

Yes. Once your order has been shipped, you will receive an email containing your tracking information. Please allow up to 48 hours for the tracking details to become active.

You can also visit our Track Your Order page to check the latest status of your delivery.

Do you guarantee delivery?

Yes. Every order shipped by Litmus Organics is covered by our delivery guarantee.

If your package does not arrive or something goes wrong during delivery, please contact our customer support team. We will investigate the shipment and, where applicable, offer a free replacement or refund.

What if my tracking says delivered, but I have not received my order?

Please check around your property, with members of your household and with your neighbours first. Delivery companies may sometimes leave a package in a safe place.

If you still cannot locate your order, please contact us so we can investigate it with the delivery company.

Incorrect or incomplete address

Customers are responsible for entering the correct delivery address when placing an order. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Litmus Organics is not responsible for delays or undelivered packages caused by an incorrect or incomplete address supplied by the customer.

Customs and import charges

International orders may be subject to local customs duties, taxes or import charges. These charges are determined by the destination country and, unless stated otherwise during checkout, are the responsibility of the customer.

Need help?

If you have any questions about your shipment, please contact the Litmus Organics customer support team. Make sure to include your full name and order number so we can help you as quickly as possible.